Customer Care Advisor – New Homes (4-Month Contract, Potential for Permanent)
We are seeking an experienced Customer Care Advisor for a 4-month contract in the new homes sector, with the potential for a permanent position. The role will be home-based with occasional office visits in Perton, Acton Gate, Telford, and Shrewsbury.
Role Details:
* Hours: Monday to Friday, 11:00 AM – 3:00 PM (Flexible)
* No Weekend Work
* Salary: Competitive (Experience-based)
Key Responsibilities:
* Provide aftercare support to new homeowners, resolving post-purchase issues.
* Liaise with customers, builders, and contractors to address maintenance queries.
* Manage warranty claims and feedback to improve service.
* Ensure compliance with internal processes.
Requirements:
* Minimum 3 years’ experience in customer care or aftercare (new homes/property sector).
* Strong communication and problem-solving skills.
* Ability to work independently with attention to detail.
What We Offer:
* Flexible working hours with no weekend work.
* Home-based with occasional office visits.
* Potential for a permanent position.
To apply or for more information, please contact:
Cheryl O'Hara – Regional Manager, Midlands
07597 571520 | 01527 432011
cheryl.ohara@maitlandselwyn.co.uk
At Maitland Selwyn, we embrace diversity and are proud to be an equal opportunities employer. We welcome applications from individuals of all backgrounds, ensuring a fair and inclusive recruitment process for everyone.
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