Description Join the Digital Document Services Team and make a difference As a Digital Document Transformation Analyst within Digital Document Services (DDS), you will be responsible for identifying and scoping global transformation opportunities, re-engineering processes, defining requirements to optimize operational processes and supporting the implementation of change across the teams. You will collaborate with operations leads, business stakeholders, project teams, Product and Engineering to drive process improvements, working to tight deadlines. Job responsibilities Understands and documents business processes in detail and proactively challenge the status quo Collaborates with a wide-range of DDS and business stakeholders in the design, prioritization and implementation of process improvements Supports the adoption of platform and process changes across DDS Operations and impacted stakeholders through change readiness activities such as communications, training, testing Scopes problems, identifies actionable opportunities, and makes recommendations for process improvement to improve client experience, efficiency and control Performs data analysis to support recommendations and implementation of change Assists in developing content to periodically update leadership and stakeholders of the transformation roadmap and status Required qualifications, capabilities, and skills Experience in process improvement, change or relevant domain area Proficiency with Microsoft Office applications (Word, Excel, Powerpoint, Visio) Strong organization and attention to detail Ability to communicate with stakeholders across a variety of functions Preferred qualifications, capabilities, and skills: Knowledge of Payments business and processes