Customer Service Administrator
£24,000 - £25,000 + Mon-Fri + Training + Office Based + Company Benefits
Rhyl
Are you an Administrator with a background in Customer Service or Account Management, looking to work for a leading medical equipment supplier, who prioritise their staff, offer training pathways, potential progression and a stable Monday to Friday position?
On offer is the opportunity to join a group of medical companies, who are undertaking a massive period of growth, expanding their workforce across the country. The company provide medical mobility equipment for both domestic and commercial clients, these include stairlifts, hoists, slings and other crucial devices.
This varied role will see you assisting the Customer Service Manager in a client facing role, you will be responsible for meeting clients virtually, looking after the escalation / complaints inbox, determining client needs, conducting report writing, presenting data, co-ordinating with the scheduling team and other general administration.
This role would suit an Administrator with a Customer Service or Account Management background, looking to work for a stable company, who are continually growing, offering you training, potential progression and long term stability.
The Role:
1. Updating systems, compiling reports, tracking KPI's and SLA's
2. First point of contact via telephone and e...