Knowledge Essential Excellent written and verbal communication skills, particularly operating in a highly complex and, sometimes hostile, environment Knowledge of IT systems implementation Evidence of consistently delivering complex programmes/projects on target The ability to motivate people and harmonise diverse and conflicting viewpoints The ability to think strategically but also, where necessary, to engage in the detail of complex issues. Proven experience at a senior level of service management, leading change management projects and of partnership working across complex organisations and across disciplines Excellent diplomatic and negotiating skills for work in a complex and politically diverse environment Ability to build confidence with local stakeholders and groups of healthcare professionals The ability to be credible at Board level and with all staff with whom the post-holder is likely to work. The ability to communicate complex and detailed ideas to audiences with differing levels of understanding and needs The analytical ability to comprehend the critical elements of any situation, both quickly and accurately and to inform sound judgments Expressing ideas, plans and vision clearly, under all conditions, in order to gain acceptance and commitment from others to ideas and projects. Desirable A very good working knowledge of the NHS, and of the issues which are currently driving the NHS and the Programmes for IT Knowledge and experience of procurement in the public sector Skills and Experience Essential Significant experience of working within a large scale and complex service management structure, with a significant experience in a senior management position. Proven experience of leading a Service Management team Senior Management experience of ITIL disciplines. Proven experience of leading the implementation of ITIL Service Management process planning. Strong interpersonal skills & able to develop and maintain effective and credible relationships with business leaders and supplier management Proven experience of leading other managers in a matrix management environment to drive the achievement of desired outcomes with members of a team not under direct line management. Senior Management experience of operating IT services. Motivated to provide relevant, prompt and high-quality advice and guidance The ability to form good working relationships with staff internally and externally. Ability to lead and motivate across diverse and multi-disciplinary teams A flexible approach to working, particularly day-to-day plans and location Strong personal impact, drive, enthusiasm, commitment and presence High level of IT literacy; excellent working knowledge of MS-Office A very good working knowledge of the NHS, and of the issues which are currently driving the NHS and the Programmes for IT Proven experience of managing the financial aspects of programmes with responsibility for budgetary control Excellent diplomatic and negotiating skills for work in a complex and politically diverse environment The ability to be innovative and imaginative in devising solutions to problems in novel and complex situations; Proven experience of managing the financial aspects of programmes with responsibility for budgetary control Knowledge of Service Management which commands respect of fellow professionals; Excellent understanding of the NHS, Former NHS Digital and DH. Evidence of consistently delivering desired outcomes from service management activities. Strong leadership; able to select, develop and lead complex and multi-functional teams effectively and lead in a style appropriate to the situation Desirable Experience in business case development and public sector procurement. Experience of working in a blue-chip professional services organisation. Experience of operating and delivering projects in the public sector Qualifications Essential Masters level degree or equivalent experience ITIL v2 Expert Programme and/or Project management qualifications MSP / PRINCE2 Recognised Management qualification or equivalent experience Evidence of continuous professional development Desirable Membership of professional bodies such as itSMF, BCS Membership of the APM or PMI. Degree qualification in IT management.