We have a fantastic opportunity for a Team Leader to join our team based in Redhill.
The role will be working closely with our Senior Operations Manager and overseeing the daily operations of the business, delivering an excellent customer service by ensuring the prompt departure of Ambulance Care Assistants from base.
What benefits can you expect?
* £25,116 Annual Salary
* Permanent, full time – 40 hours per week + On call requirement.
* 28 days (Including bank holidays) Paid annual leave entitlement.
* You will receive full training to fulfil the role and uniform.
* NEST Pension contributions
* Apprenticeship learning opportunities for career development.
* Monthly colleague recognition rewards
* Discounted high street benefits.
* Access to our employee assistance programmes for wellbeing support.
Role Responsibilities
* Business Performance and Service Delivery – Deliver excellent customer service by ensuring the prompt departure of Ambulance Care Assistants from base.
* Compliance – Assist the Compliance Team with daily, weekly and monthly Health and Safety base checks to ensure that the base and any equipment is fully compliant at all times.
* Fleet – Liaise with the Fleet supervisor to ensure that all vehicles are suitable for road use and undertake vehicle checks to ensure that performance and hygiene is optimal.
* Data Management – Ensure that personal data management systems are kept up to date with all employees’ details to ensure the accuracy of payroll and annual leave.
* KPIs – Support the Contract Manager with delivery of KPI’s, providing innovative ideas for improvement.
* People Management – Conduct probationary reviews with Ambulance Care Assistants in line with Company policy.
* Training – Ensure all areas of the contract deliver excellent patient service by delivering Annual Skills Development training and conducting driving assessments as and when required.
Do you have what it takes?
* The ability to build strong, effective relationships with colleagues and stakeholders at all levels.
* Management/supervisor experience.
* Excellent communication skills, both written & verbal.
* Meticulously organised with a proven track record of successfully reaching deadlines.
* A full valid UK driving licence, with less than 3 penalty points.
Please note that this role will be subject to several regulatory pre-employment checks, and you will be asked to provide details of your full employment history should you be invited to an interview. Your HMRC record, available to download from the Government Gateway may help you in preparing this information when required.
Our Values
Collaborative – we work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet.
Agile – We listen, learn, and adapt to improve the business, each other, and ourselves.
Reliable – We do what we say we will do; we take responsibility, and we behave with integrity.
Empowered – We are confident and committed to taking responsibility to deliver the highest quality service.
Job Type: Full-time
Pay: £25,116.00 per year
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