Role Responsibility:
Position: Logistics Coordinator - Days
Location: Chatham, ME5 8RZ
Hours: 42.5 hours per week (06:00 - 15:00, 12:00 - 21:00 - Monday to Friday)
Salary: £27,770.97 per annum
Job outline:
ACA Logistics Coordinator, you will ensure the effective and efficient day-to-day operation within the Patient Transport Service by coordinating the distribution of patient journeys with care and respect.
You will work as part of a team alongside Planners, Help Desk Agents, Logistics Specialists and other Site Controllers.
Key Responsibilities:
* Understand patient mobility, special needs and staff rosters to allocate appropriate resources effectively.
* Follow the protocols set out for day control to ensure a uniform way of working across the team.
* Manage time efficient routes on a daily basis, making effective use of resources in order to meet patient requirements.
* Deal with all routine routes in a timely manner so that an appropriate response is provided.
* Liaise with the management team to identify any potential problems.
* Treat all callers with respect, courtesy and cordiality, whilst obtaining relevant accurate information quickly.
* Coordinate and provide support to Ambulance Care Assistants and Emergency Medical Technicians and liaise with customers to ensure an excellent service is offered and delivered.
* Ensure utilisation is managed to the highest levels whilst managing costs to the KPIs set.
* Carry out Administration and ensure that record keeping is kept to a high standard.
* Promote a high level of morale, ensuring the team remain customer focused, whilst maintaining integrity at all times.
* Ensure the contracted service is delivered on a timely basis to the required standard in line with policies and procedures.
* Organise and allocate resources to optimise service delivery.
* To attend Back to the Floor days with the crews periodically.
The Ideal Candidate:
Essential Criteria:
* Ability to work effectively as part of a team.
* Customer focused with a strong 'can do' attitude.
* Good communication and problem solving skills with strong time management ability.
* * A caring attitude towards patients and an outgoing, friendly manner, able to show empathy and respect
* Wlling to undergo suitable training including Manual Handling, Risk Assessment, Customer Services, Client Induction and First Aid.
* Able to deal with multiple tasks and prioritise.
Desirable Criteria:
* Knowledge of Patient Transport Services.
* Experience of working in confidential environment.
* Geographical knowledge of the local area to be worked within.