To act as the link between clinicians and clinical correspondence in the Practice; Scanning, Coding and Matching externally received documentation at point of source using SystmOne To act as the front-line interface between patients and the Practice for the issue of prescriptions, adopting a professional and cordial manner at all times To provide and maintain a high standard of patient communication via telephone, letter and SMS, delivered with a customer focus to the practice population, adopting a professional and cordial manner at all times To work alongside clinical and administrative colleagues to facilitate the provision of preventative health care to the practice population. To liaise with patients and care facilitate enquiries so as to deliver healthcare outcomes in line with Practice objectives and contractual responsibilities To provide secretarial support and cover