PermanentAftersales Advisor required for local Business based in Newry. Job Purpose: Working in the aftersales department the successful candidate will provide a responsive, efficient and cost effective service to customers, whilst exceeding their expectations. Duties will include: Respond promptly to customer enquiries relating to service, repairs and spare parts Ensure effective communication regarding price quotes, lead times etc Enter parts and warranty sales orders onto the computerised sales order processing system in a accurate and timely manner Work cross-departmentally to solve solutions to common problems for customers and dealers Process orders through to despatch and invoicing to include booking transport Issue job instructions to field engineers and follow through to ensure work is completed. Facilitate customer payment for non-credit customers Coordinate the manufacture of replacement parts for older version products with the Production Team, and liaise with customer on lead times, despatch, and delivery times. Build and maintain strong, long-lasting customer relationships Conduct customer satisfaction surveys and gather feedback to improve services Address and resolve customer complaints and issues promptly and effectively. Essential Criteria Prior experience of a computerised Sales Order Processing System Strong collaboration skills, with the ability to work well within a team environment. IT Skills proficient in the use of Microsoft Office applications Excellent organisational abilities, with a keen eye for detail and the ability to manage multiple tasks simultaneously. Hours of Work: Monday - Friday 40 hrs per week Salary: £27,000 - £29,000 (DOE) For further information contact Tanya Lyttle at GenTech Recruitment on Skills: Aftersales Advisor Sales Order Processing Excellent organisational abilities,