IT Support Apprentice
Apply From: 08/10/2024
Learning Provider
Delivered by QA LIMITED
Employer
TATA CONSULTANCY SERVICES LIMITED
Vacancy Description
* Provide second line support in relation to incidents and service requests, adhering to ITIL process
* Participate in an on-call rota service to provide out of hours support where necessary
* Supporting Microsoft Office products 2007 – 2016, Office 365
* Working with Commercial Off The Shelf (COTS), bespoke developed systems and Software as a Service (SaaS)
* Production and maintenance of technical and procedural documentation
* Ensure that incidents and service requests are being correctly prioritized and resolved within SLA’s
* Deployment of hardware and software
* Execution of scheduled monitoring checks
* Provide advice and resolution on the correct use of supported systems (either desk side or remotely)
* Provide active directory and exchange administration
* Mobile device administration
* Travel to customer locations to support projects/deployments as required
Key Details
Vacancy Title
IT Support Apprentice
Employer Description
Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses for the past 50 years. We believe innovation and collective knowledge can transform all our futures with greater purpose.
Vacancy Location
The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF
Wage Frequency
Custom
Number of Vacancies
1
Vacancy Reference Number
1000280713
Key Dates
Apply From
08/10/2024
Closing Date For Applications
2024-11-01 23:59:59
Interview Begin From
Possible Start Date
2024-11-11 00:00:00
Training
Training to be Provided
QA will deliver an Azure Cloud Support Specialist apprenticeship which follows the industry recognised Information Communications Technician apprenticeship standard. Functional Skills Level 2 in English and maths will be provided for those without GCSE Grade 4/C (or equivalent) if required. Training schedule has yet to be agreed. Details will be made available at a later date.
Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
* Learn on-premise and cloud-enabled technologies and services
* Learn technical content that aligns to and is relevant to employers and the market
* Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
* Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.
Learning Provider
QA LIMITED
Skills Required
Communication skills
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