NHS Shropshire, Telford and Wrekin Integrated Care Board
An exciting opportunity has arisen for an individual to join the Individual Commissioning Team as an Administration Co-Ordinator to provide valuable support to our team. We are looking for a motivated and dedicated individual who is driven by a passion for delivering high quality services for our patients.
You will need to be a self-motivated individual who is able to work using your own initiative as well as part of a fast-paced team. You will need to be able to prioritise work and understand the importance of tasks being completed within a timely manner, as well as supporting peers within the team.
A high degree of accuracy and attention to detail is essential along with excellent organisational skills and advanced Microsoft Office skills including Microsoft Teams.
You will have excellent communication skills and will have the ability to adapt to changes, as the team continues to grow and improve services.
Main duties of the job
The main duties of this role would include:
* First point of contact for the team via email and telephone
* Processing referrals
* Sending letters and dealing with incoming post
* Minute taking
* Supervising other members of the team
* Bookings appointments and meetings
* Providing administrative support to the Individual Commissioning Team
About us
The Individual Commissioning Team is responsible for assessment, commissioning and case management for individuals with complex health needs, including NHS Continuing Healthcare, NHS Funded Nursing Care, Mental Health Act and subsequent aftercare, hospital discharge and end of life care. All roles within the team offer opportunity to make a positive difference to the lives and experiences of those who access our services.
We are a fast paced team who work hard to deliver a high quality service to our patients. Our team is made up of Administrators, Nurses and Managers who work together in a collaborative and supportive way. The Team work in a hybrid way with some Office and Home working but we do come together for Team Meetings and Away days.
We offer on the job training and support including a full induction to the role.
Job Responsibilities
The postholder will be accountable to the Associate Director - Individual Commissioning and responsible to the Assessment Co-ordinator. They will be responsible for ensuring an effective administration and assessment process for all Individual Commissioning assessments.
The postholder will work alongside other Administration Co-ordinators and supervise the Individual Commissioning/CHC Administrator(s).
The postholder will assist with ensuring assessment arrangement and compliance with all local, regional and national performance monitoring standards and ensure that assessments are arranged in a timely manner.
The postholder will be responsible for ensuring they use appropriate electronic and manual systems to ensure the team accurately record information and maintain the patient management systems data integrity. These systems will support the team in delivering a high-quality service to patients and users and in supplying accurate timely information in regard to delivering against activity, outcome and financial targets.
The postholder will ensure that an effective administration and business support function is maintained and that all tasks are undertaken in a timely manner.
Person Specification
Experience
* Minimum 3 years' experience working in an administrative team in a supervisory capacity.
* Evidence of dealing with consumers or other customer service experience
* Social Services or NHS working environment
* Collation and analysis of data
* Minute Taking
* Understanding of Confidentiality and Data Protection Act
* Work within a Complex Care / CHC Team
Qualifications
* Formal administrative qualification or skills gained by equivalent experience
* NVQ level 3 or skills gained by equivalent experience.
* Educated to degree level or equivalent experience
* Excellent organisational skills
* Ability to prioritise own workload
* Excellent communication skills both written and verbal
* Attention to detail and accuracy
* Ability to interpret and record data accurately
* Good level of numeracy
* Excellent knowledge and skills in using Microsoft Office packages including Word, Excel and Access database
* Ability to deal appropriately and sensitively with distressing / challenging situations
* Ability to maintain confidentiality and trust
* Professional, calm and efficient manner
* Commitment to continuing professional development
* Knowledge of NHS issues
* Understanding of and commitment to equality of opportunity
* Use of the Broadcare system
* Use of NHS systems including Summary Care Record
Personal Qualities
* Self-motivated and resourceful
* Ability to build good working relationships
* Record of completing tasks
* Ability to work on own initiative without supervision, organising and prioritising own workloads and that of others with changing and often tight deadlines
* Adaptable and flexible, able to cope with uncertainty / change
* Committed to continuous self-development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
NHS Shropshire, Telford and Wrekin Integrated Care Board
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