Mother Works cafe is looking for a new team leader for our Front of House team, serving organic and plant-based food from our cafe in Hackney Wick. We are open for the role to be full time. Ideally, you have experience working in other cafes or restaurants, and have a passion for good customer service and having a positive impact on our local community.
Desired qualities and responsibilities include:
1. Food Enthusiastic. Passionate about food, coffee, all drinks and keen to learn.
2. A strong customer service background (Hospitality and Retail).
3. At least one year of experience working in a front of house environment or another fast-paced environment.
4. Great attention to detail in all aspects of foodservice.
5. Engage with customers in a positive and uplifting way, including taking orders and upselling.
6. Ensure that food delivery apps are always on and up to date with the correct menu.
7. Liaise with the kitchen including ensuring that any deliveries (uber + deliveroo) go out on time.
8. Be able to run allocated stations/tasks set by the General Manager and Operations Director.
9. Ensure the fridges/displays are stocked and clean.
10. Complete daily accountability forms and prep lists.
11. Receive deliveries and put away stock.
12. Good understanding of HACCP standards and cleaning activities.
13. Correct storage and labelling of food as per guidance from the kitchen.
14. Clean and maintain all equipment and site areas to a high standard.
15. Basic food preparation to a high standard and complete Level 2 food safety cert.
16. Excellent team player; able to engage positively with team and customers.
17. Quick learner, able to multitask under pressure.
18. Positive and can-do personality.
19. Problem-solving – able to solve customer complaints and provide aid to staff members.
20. Excellent level of spoken and written English.
21. Committed to learning our sustainable practices (waste management, food waste, etc.).
22. Attend mandatory meetings/training every quarter with the General Manager and Operations Director.
23. Report any issues to the General Manager or Operations Director as well as any insights on how to improve the business (discussed at monthly operations meetings).
24. Basic technological skills to use apps and spreadsheets.
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