Act as receptionist/first point of contact for the department, dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to stakeholders, referring to others as appropriate. Ensure that general office supply levels are maintained. Responsible for sorting of all incoming post and ensure distribution to the relevant departments, and to ensure that all out going post is documented. To send post recorded delivery when requested. Ensure that all complaints, comments and suggestions are dealt with appropriately, in accordance with policy, resolving where possible and escalating to line manager when appropriate. To provide efficient administrative support to the AACC team. To ensure that high standards of data quality and accurate recording are maintained, using the ICBs databases. Understand the end-to-end AACC process and other commissioned services supported by AACC funding. Have a flexible/adaptable approach to their work in order to meet various deadlines. Able to work on own initiative and unsupervised, within defined policies and procedures to set timescales and the Locality teams priorities. Respond to email, telephone and written enquiries in a confidential and sensitive manner, actioning in the appropriate way. To appropriately communicate confidential and sensitive information on patients to external agencies. To archive and dispose of electronic and paper documents confidentially, in accordance with the current procedures in place. Produce quality documentation to support the work of the team as required, using the appropriate Microsoft software and adopting the ICBs corporate standards and style. Provide administrative support for meetings as required, preparing agendas, recording action notes of meetings. Post holder must have a standard level of keyboard skills and able to use Microsoft Office programmes. To carry out other appropriate delegated duties as required.