Key Account Manager
Are you a young, ambitious, dynamic professional with a passion for customer success? Our client is on the lookout for a talented Key Account Manager to join their Customer Operations Team in West Lothian. This is your chance to become the primary contact for their strategic customer accounts and make a significant impact.
Role Overview
As a Key Account Manager, you will play a crucial post-sales role, focusing on managing the business secured by the sales team. Your responsibilities will include:
Key Responsibilities
Management of Logistical Solutions:
* Design and manage tailor-made solutions for our customers.
* Collaborate with team members to ensure all KPIs are met.
Orderbook Management:
* Oversee the daily management of customer orderbooks.
* Ensure a 99% On Time Delivery KPI is consistently achieved.
Operational Responsibilities:
* Handle complaints and day-to-day requirements.
* Serve as the first point of communication for key accounts.
Sales Support:
* Assist the sales team in maximizing business development opportunities.
* Help in achieving and exceeding budget targets.
What We Offer
* Innovative Environment: Work with a team that values creativity and innovation in a family-like environment.
* Career Growth: Enjoy opportunities for professional development and career advancement.
* Impactful Work: Play a crucial role in ensuring customer satisfaction and operational excellence.
* Competitive Salary: Receive a competitive salary and remuneration package.
Qualifications
* Proven experience in account management or a similar role.
* Strong communication and interpersonal skills.
* Ability to manage multiple tasks and meet deadlines.
Apply Now!
Ready to take your career to the next level? Don’t miss this opportunity to join a great team in West Lothian and make a significant impact on their customer operations