Job summary
We are looking for a Support Facilitator who is conscientious, well-motivated, enthusiastic, with a keen eye for detail and has relevant experience, with the skills to provide dedicated support to the Clinical Effectiveness Team and the wider Trust.
The key aspect of the role involves dealing with numerous queries, from a wide range of staff, both internal and external, as well as providing support to the department, and managing individual workstreams; hence you must be able to demonstrate excellent communication and interpersonal skills, be confident managing conflicting priorities, and have proven IT experience.
Main duties of the job
This is a varied role where the post holder will support the delivery of the clinical audit programme, management of key documents, and implementation of best practice guidance such as NICE and NCEPOD.
Tasks will vary day to day, ranging from data analysis, updating key documents, preparing reports, publishing clinical patient information leaflets, designing audit tools, attending meetings, providing 1-2-1 training, and any other tasks required for the team.
About us
Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Our objectives are simple:
1. Best services for local people
2. Best experience of care and best outcomes for our patients
3. Best use of resources
4. Best people
Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services, and our role in the wider health and care system.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
Job description
Job responsibilities
Job Purpose:
The post holder will work as part of the Clinical Effectiveness Team to support the delivery of the clinical audit programme, management of key documents, and implementation of best practice guidance such as NICE and NCEPOD.
Tasks will include development and support for audit activities based on national and local priorities, providing evidence for CQC inspections and other external regulatory bodies, and monitoring of NICE Guidance implementation.
Duties of the post:
* Report clinical audit and effectiveness information to a wide variety of clinical and governance staff ensuring information is accurate and timely.
* Provide, as directed, clinical audit and key document reports and presentations, ensuring that clear, concise, evidence-based rationales have been provided in support of all recommendations.
* Demonstrate effective communication skills to ensure effective communication with colleagues/staff members and external agencies which facilitate and promote multi-disciplinary working.
* Assist in the co-ordination and facilitation of high-quality clinical audit and effectiveness programmes.
* Provide support to clinicians in the use of audit and improvement methodology, promoting improvements and re-design of the services as a result of audit.
* Assist in the development, implementation, analysis, and monitoring of clinical audit based on organisational, local, and national priorities, taking into account recommendations from NICE Guidance, best practice, agreed standards, and contract requirements.
* Work with the Clinical Effectiveness Manager/Support Manager and Facilitators, ensuring the Trust's annual clinical audit forward plan is supported.
* Support effectiveness work streams and triangulate and centralise information and improvements to ensure the Trust has sufficient evidence to provide to external regulators such as the CQC.
* Attend meetings associated with the clinical effectiveness agenda and provide guidance, expertise, and administrative support as required.
* Provide training and supervision to colleagues in all aspects of clinical effectiveness and quality improvement methodologies.
* Facilitate and participate in training as required.
* Obtain and record clinical audit outcomes and work alongside the effectiveness facilitators and clinical staff in the implementation of agreed action plans, ensuring they are monitored using appropriate project governance documentation.
* Provide full documentation of projects as required in line with reporting procedures, maintaining an efficient, effective, and accurate system of information storage and processing.
* Produce timely and accurate reports for the relevant staff groups on all effectiveness activities.
* Problem-solve complex queries around historic key documents and use own judgment and experience to resolve and advise including dealing with sensitive information.
* Process a variety of information sent to the Clinical Effectiveness team and be the point of contact within the team for all external and internal key document queries, including end users, legal teams, and sourcing and providing information for FOI requests and providing advice in line with Trust policies.
* Supervise the workload for the administrative support post/s within the team and manage priorities and due dates.
* Prepare monthly KPI reports and exception data for divisional governance teams.
* Effectively use several software programmes and work with IT with regards to developments or adapting the systems in line with the needs of the organisation or team, or following feedback from end users.
* Responsible for ensuring that key documents comply with Trust policy before they are approved, published, and implemented.
* Organise and prioritise own workload.
* Use analytical skills to interpret and present complex data in a variety of options, liaising with the originator to adapt and provide information required.
* Participate in raising the profile of clinical effectiveness, including any changes in practice/improvements made as a result of effectiveness activities throughout the Trust, using a variety of sources: the design and upkeep of intranet pages/organising ongoing Trust-wide feedback sessions/communications team.
* Work with document owners and divisional governance teams to ensure documents are reviewed in a timely manner, in line with Trust policy.
* Manage own workload, escalating where appropriate.
* Monitor and review the quality of information inputted on the Clinical Audit Tracking System and liaise and advise with audit leads where necessary.
* Train, where appropriate, new members of the team.
* In line with the Trust's improvement methodology, propose and implement changes to administrative policies/processes within the department.
* Use a variety of software programmes to collate data for monthly Key Performance Indicators and use this data to produce monthly exception reports for divisional governance teams.
Person Specification
Skills and Knowledge
Essential
* Ability to explain quality improvement and clinical audit methodologies.
* Previous experience of undertaking clinical audit project work, including audit design, data collection, and analysis, report writing, and presentations.
* Ability to analyse/organise data, including numerical data.
* Excellent communication/presentation skills (written and verbal).
* Knowledge of project management methods.
* Basic knowledge of statistics.
* Knowledge and experience of managing change.
* Understanding of medical terminology.
* Ability to work under own initiative.
* Ability to supervise the workload of administrative posts in the team and offer support and training where appropriate.
* Ability to prioritise tasks and delegate to administrative posts in the team.
* Ability to motivate others.
* Ability to work to deadlines.
* Ability to manage aspects of projects.
* An understanding of principles underpinning clinical audit and quality improvement.
Desirable
* Knowledge of services provided within an acute hospital.
* Knowledge of how the Trust manages key documents such as policies and guidelines.
* Evidence of having received training in clinical audit/quality improvement.
Experience
Essential
* Appropriate technical skills (use of Excel including pivot tables and analytical functions, audit software, PowerPoint presentations).
* Previous Clinical Audit experience within the NHS.
* Ability to demonstrate information technology skills with an excellent working knowledge of Microsoft Office Word, Excel, PowerPoint, and Outlook.
* Knowledge of inputting to data collection tools.
* Ability to analyse/organise data, including numerical data.
* Previous experience of supporting projects.
* Experience of maintaining compliance systems.
* Experience of formatting documents.
* Use of and maintaining a Document Management System.
Desirable
* 2 years NHS experience or other relevant experience.
* Project management experience.
Qualifications
Essential
* Sound basic education (5 GCSEs or equivalent).
* NVQ Level 3.
* ILM minimum Level 2.
* Quality Improvement training.
Desirable
* Evidence of recent and ongoing professional development.
Personal Qualities
Essential
* Flexible and able to adapt to new challenges.
* Understand and carry out instructions accurately.
* Team working skills.
* Excellent interpersonal skills.
* Ability to cope with challenges and change.
* Proactive.
* Self-motivated.
* Willingness to learn new skills.
Employer details
Employer name
Worcestershire Acute Hospitals NHS Trust
Address
Charles Hastings Way
Worcester
Worcestershire
WR5 1DD
Employer's website #J-18808-Ljbffr