Customer Service Manager
We are working with a large and well-established organisation on the lookout for Customer Service Manager. This is an incredible opportunity to join a great company where you can lead and mentor a competent and thriving team.
This is a role for a result’s driven and customer focussed individual who is comfortable leading by example and possesses analytical abilities. Capable of establishing account relationships and gaining a deep understanding of the company’s products and services.
Key Responsibilities:
* Support customer service team in achieving /exceeding growth. Drive and shape development and understand opportunities and threats to grow the business
* Develop and analyse service & sales reports presenting findings to Head of Sales
* Establish account relationships and develop an account management strategy to ensure this customer base is supported and maintained
* Build strong relationships with customers to ensure repeat business
* Attend regular Waste Services meetings to work in partnership with colleagues to create cost effective operational solutions to commercial offerings/sales
* Monitor, focus and record figures on customer retention and reasons for cancellation
* Understand customer requirements and find suitable solutions to meet those needs
* Direct interface with clients to assist with the resolution of customer concerns
* Resolves issues with contract...