ServiceNow Production Support Analyst - JP Morgan - Bournemouth - 12 months contract - Hybrid - PAYE
We are seeking a ServiceNow Production Support Analyst to join JP Morgan in Bournemouth on an initial 12 months contract.
As a ServiceNow Production Support Analyst, you will be responsible for the provision of day to day production support for the ServiceNow platform. ServiceNow is an enterprise wide platform used by all Lines of Business, providing digital workflows to enable key operational processes and capabilities. As part of the global follow-the-sun support capability you will work closely with users and technology teams to ensure stability, performance and resiliency objectives for the platform are met and show continuous improvement.
Job responsibilities
1. Support and aid in the day to day management of our Production instance of ServiceNow
2. Install/upgrade/manage APIs for the various systems that interact with ServiceNow
3. Knowledge of improving performance and configuration by utilizing ServiceNow best practices and work closely with Product owners, Developers and Support teams for Critical applications
4. Troubleshoot complex code issues and suggest or provide solutions. Automate, monitor and maintenance of systems in a distributed, enterprise environment
5. Ensure environment performance, reliability and availability. Exploring new technologies to optimize the delivery and ...