A brilliant opportunity has become available for a Service Advisor to join a fantastic company in the local area. This role would be ideal for candidates who have some previous experience in the service industry and are looking for that next step in their career with a supportive and growing company. The role has a slightly technical element to it, so candidates that are tech savvy and interested in learning about new technical products would be ideal.
Role responsibilities:
• Establish and maintain professional relationships with all internal and external customers
• Maintain customer review channel at excellent levels
• Key all sales to Salesforce system, prioritise, control and follow up as necessary, ensuring a high level of accuracy of keying to maintain data standards at all times
• Efficient and productive case management
• Manage and take ownership of customer complaints through different channels, including social media
Candidate profile:
• Proven work experience in customer service/service advisor environment
• Proven ability to meet tight deadlines and work under pressure
• Good communication skills in English, both written and spoken
• Competency in Microsoft applications including, Word, Excel, and Outlook
• Salesforce experience preferred
• Previous experience in working with a technical product would be ideal
What you need to do now
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