Are you ready to elevate your career in the Plant & Tool Hire industry? A highly regarded Plant & Tool Hire provider in Basildon is seeking an enthusiastic and experienced Hire Desk Manager to join their exceptional team. This full-time, permanent role offers a fantastic platform to showcase your skills and contribute to a company renowned for its high standards of service to clients and contractors. Why This Role Stands Out: - Competitive Bonus Scheme: Rewarding dedication and hard work. - Pension Plan: Secure your future with a robust pension scheme. - Career Stability: Enjoy the security of a full-time, permanent position. - Work-Life Balance: Benefit from a standard Monday to Friday working week. - Career Growth: Opportunities for progression within a leading company. Role Overview: As a Hire Desk Manager, you will play a pivotal role in maintaining and enhancing customer relationships, managing hire processes, and ensuring smooth operations within the depot. Your responsibilities will include: - Building lasting relationships with repeat customers. - Handling on and off hire calls efficiently. - Organising transport logistics. - Raising contracts using a bespoke IT system. - Prioritising workload and managing administrative tasks. - Resolving customer queries and complaints. - Standing in for the Depot Manager when required. Skills & Experience Required: The ideal candidate will have previous experience in one or more of the following roles: Hire Assistant, Hire Controller, Senior Hire Controller, Hire Manager, Hire Co-Ordinator, Rental Manager, Assistant Manager, or Assistant Branch Manager. Additionally, the candidate should possess: - A great telephone manner. - A strong commitment to delivering excellent customer service. - Organisational skills with the ability to prioritise multiple tasks. - Excellent time management and communication skills. - IT literacy. - A full UK driving licence. - The ability to undertake other duties as required. If you are organised, customer-focused, and ready to take on a new challenge, this role could be the perfect fit. Follow the link to apply and take the next step in your career with a leading Plant & Tool Hire provider