Internal Sales / Customer Service Team Lead
ProAmpac Grimsby Ltd - Grimsby DN37
Company Description
ProAmpac Grimsby Ltd, part of a fast-growing international packaging manufacturing group, is a multi-award winning business focused on the development of innovative flexible packaging solutions to increase shelf life, convenience, sustainability and much more.
Job Description
The successful candidate will work with the Sales / Customer Service Manager to ensure a high level of customer care is achieved across the department, ensuring all enquiries are responded to in an efficient, professional, and timely manner while retaining key accounts. The role involves maximizing the service levels provided to each customer by working with the full Sales / Customer Service Team towards agreed set targets and profitability goals. The candidate will ensure the smooth and efficient running of the Internal Sales / Customer Service department and that all targets are met. Additionally, the candidate will collaborate with the Business Development Manager / Director to ensure that new opportunities are expanded upon in a timely manner.
Full in-house training will be provided, offering excellent long-term career prospects. Working hours are Monday to Friday, 9 AM - 5 PM. Hybrid working is available after the completion of the initial training period. Applicants must demonstrate excellent verbal and written communication skills, along with a positive and courteous manner. A good understanding of Microsoft Office is essential.
Experience in the packaging industry would be beneficial; however, experience in Senior Level Customer Service and strong leadership skills are essential.
Job Types: Full-time, Permanent
Pay: Up to £36,000.00 per year
Additional pay:
* Bonus scheme
* Performance bonus
Benefits:
* Bereavement leave
* Company pension
* Cycle to work scheme
* Free parking
* Health & wellbeing programme
* On-site parking
* Paid volunteer time
* Referral programme
* Work from home
Schedule:
* 8 hour shift
* Monday to Friday
* No weekends
Work Location: In person
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