About the role
National Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain’s energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future.
As an EMR Analyst you will be part of a team responsible for managing key commercial operations for the Capacity Market (CM), a government led initiative designed to ensure security of electricity supply by providing a payment for reliable sources of capacity. This role sits within the Agreement Management team and is an exciting place to be as the United Kingdom strives to reach Net Zero by 2050.
A key function of the role is to support Capacity Providers with meeting their milestones dictated by the CM Rules, providing operational support to customers whilst also acting in an advisory manner to both internal and external stakeholders on key aspects of the rules.
The candidate will be centrally involved in preparing guidance, systems, and web resources relating to Agreement Management. The candidate will also be directly involved in analysing customer data to find areas for improvement whilst also acting as a first point of contact to Capacity Providers requiring advice via phone or email.
This role can be based from our Warwick office, and we continue to offer hybrid working from office and home. We are open to full time and part time applicants, as well as flexible working arrangements.
About us
The creation of National Energy System Operator (NESO) is driven by an urgent need to unify and optimise our approach to energy. A more integrated and coordinated strategy is needed to meet the unprecedented challenges of climate change, ensuring secure energy supply, and keeping costs manageable for consumers.
Join us and empower your potential, energise our team, and be part of something bigger.
Your energy, our future, together.
About the National Energy System Operator (NESO)
In Autumn of 2024, the ESO transitioned to National Energy System Operator, or NESO for short. Previously denoted as the Future System Operator (or FSO), the new National Energy System Operator is the independent body responsible for planning Great Britain’s electricity and gas networks and operating the electricity system.
The ESO, including all of its existing roles, are now at the heart of the new National Energy System Operator. As NESO, we will build on our existing roles, capabilities, and ways of working significantly to create an organisation the energy system and its users’ need. Our new capabilities will enable us to look across vectors, including electricity, natural gas and hydrogen, and crucially consider the trade-offs between them.
The organisation is set up as a public corporation with its own Board of independent directors, with complete operational independence from government, the regulator and any and all commercial interest. As was the ESO, NESO will be licenced and regulated by Ofgem through price control agreements and obligated to identify optimal solutions to system operations and planning in the most sustainable, affordable and secure way for all.
Key Accountabilities
* Develop a sound understanding of the CM Rules and NESO systems, producing guidance and delivering training for industry and EMR team.
* Develop and manage internal and external relationships and represent National Grid ESO at external meetings, industry-wide presentations or bi-lateral discussions.
* Support and manage the design, testing and training of systems and business processes used to deliver the EMR mechanisms.
* Proactive in identifying and correcting issues in data utilised.
* Build trusted relationships with customers and stakeholders, managing queries via telephone and email.
* Analyse customer data to drive improvements in process.
* Flexible working across all EMR teams as the business and resources require.
If you have a strong analytical background and a genuine interest in the energy sector but may not have all the above experience we would still like to hear from you.
About you
We’re forging the path, and we know we can’t do it alone. That’s why we need visionary minds like yours to join us on this transformative journey. In this case, we’re looking for someone who:
* Is passionate about customer service
* Has experience working within regulatory frameworks or policy
* Demonstrates strong data skills
* Has analytical and problem-solving skills
* Is a good communicator with excellent writing and verbal skills
What you'll get
A competitive salary between £46,000 - £50,000pa – dependent on experience and capability.
As well as your base salary, you will receive a bonus based on company performance, 26 days annual leave as standard and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.
As we work towards creating a cleaner, greener, and more affordable future for all, we also work towards creating a place for our teammates to belong, with professional and personal growth and positive well-being.
* Full support and career-development resources to expand your skills, enhance your expertise, and maximise your potential along your career journey.
* A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table.
* Generous Total Rewards Plan – comprising of health, finance and wealth, work/life balance, and career benefits.
More Information
This role closes on 23rd February 2025 at 23:59, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.
We work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office.
We're committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.
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