WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S 2 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. - The DoubleTree Docklands is located in a 17th-century building once housed London's last dry shipbuilding dock. With this unique mixture of old heritage and modern service, this 378 room hotel offers an exceptional family-like experience for its guests and employees. With the Jubilee and Overground-connected bus route C10 in the front, and a free ferry service to Canary Wharf, the property can be reached easily from both the north and south half of London. With its various set of outlets and diversified range of guests, the DT Docklands offers an excellent opportunity for every team member from entry to a higher level to start or build an outstanding career in the field of hospitality. A WORLD OF REWARDS - Salary up to £31,000 per year plus service charge and tips - Free and healthy meals when on duty - Grow your Career - Personal Development programmes designed to support you at every step of your career - A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing ( https://cr.hilton.com ) - Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) - Team Member Referral Program - High street discounts: with Perks at Work - Holiday: 28 days including bank holidays (increasing yearly to up to 33 days) - Modern and inclusive Team Member's areas What will I be doing? - Assist in managing all Conference and Banqueting operations - Maintain exceptional levels of customer service - Evaluate guest satisfaction levels with a focus on continuous improvement - Aware of trends and propose ideas to build the range and quality of F&B and C&E settings - Optimise sales and contain costs, identifying any areas for action - Set achievable budgets and other short- and long-term functional goals - Assist other departments wherever necessary What are we looking for? - Strong knowledge of hotel/leisure/service sector - Record of success in Conference and Beverage, specifically the ability to deliver profit, control costs, and build customer loyalty - Exceptional communication skills - Exceptional leadership skills to create a winning team It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: - Conference and Banquet Operations experience in a managerial position in hotel/Events Centre or similar EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay. Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company Job: Catering and Event Services Title: Conference & Events Operations Assistant Manager Location: null Requisition ID: HOT0BFQM EOE/AA/Disabled/Veterans