Are you an experienced professional in commercial banking or bridging lending with a passion for providing exceptional relationship support? Do you thrive in a fast-paced, customer-focused environment and enjoy leading a team to deliver outstanding results? If so, we have an exciting opportunity for you to join our dynamic team!
About the Role:
As the Relationship Support Manager, you will lead a team of 5 Client Relationship Executives (CREs) to ensure the smooth operation of the loan administration process while delivering a top-tier service to our customers. You will work closely with our Chief Operating Officer to develop training programs, enhance your team's skills, and maintain the highest standards of loan management, especially in the onboarding and KYC processes.
You will be the key point of contact, ensuring all external relationships with brokers, customers, surveyors, and solicitors, as well as internal stakeholders such as administrators, credit risk, legal, and finance teams, are effectively managed. You will oversee a large pipeline of cases, ensuring they are processed efficiently and in compliance with company policies and lending standards.
Key Responsibilities:
Lead and manage a team of 5 CREs, ensuring excellent loan administration and customer service.
Collaborate with the COO to design and deliver high-quality training programs to upskill team members.
Ensure your team can analyse and interpret financial data (e.g., credit searches,...