An exciting opportunity has arisen for an enthusiastic Portering Supervisor. You will take on the rewarding role of supporting the management team within the Facilities Department.
This is a part time role of 22.5 hours per week.
To work as a team member with a flexible approach within the Facilities Department. To act as the senior member of a team of general porters, responsible for ensuring their porter duties are carried out following the Departmental and Trust's policies, providing the Trust with an efficient and effective porter service and ensuring that all patients, staff and visitors are courteously assisted and directed in a pleasant manner. The postholder will be required to carry out general Portering duties as and when required.
Main duties of the job
* Supervise and prioritise the allocation and undertaking of scheduled and ad hoc work, with adequate manpower to meet daily requirement
* Assist with the supervision and training of staff as required.
* Provide effective communication with customers, staff and Portering staff.
* Undertake audits of other work of the Facilities management team to ensure efficient delivery of service under the direction of the Facilities Manager.
* In conjunction with the Portering Manager, compile duty rosters and work schedules to ensure that the best use is made of available staff.
* Liaise closely with nursing staff to ensure the highest possible standards of service to patients, staff and relatives.
* Monitor the quality of work provided by the porter staff. Ensure that the Trust's procedures and policies are adhered to.
* Investigate and resolve complaints speedily and effectively.
* Ensure all waste products are collected, transported and disposed of in accordance with the requirements of the Trust's policy and procedures.
* Be accountable for the correct control and use of equipment and materials used in the department.
* Ensure a full de-briefing is carried out with the duty Supervisor during handover period.
* Maintain the discipline of the porter staff on duty including timekeeping, dress, cleanliness and attitude in accordance with agreed departmental policies.
About us
Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 NHS Staff Survey.
We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated and diverse team of over 8,000 staff we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre.
Qualifications
Essential
* NVQ level 3 or equivalent relevant experience in a supervisory role
* Good general education including English and maths GCSE
Experience/ Knowledge
Essential
* Previous experience of managing services and staff
* Experience of managing large staff groups
* Evidence and experience of ability to prioritise work without direct supervision
Desirable
* Previous Healthcare setting experience or other public sector organisation.
Skills
Essential
* Evidence of ability to prioritise and work without direct supervision
* PC literate-working knowledge of Microsoft Office packages
* Good communication skills at all levels.
* Good team management skills
* Good written and oral skills
Desirable
* Negotiation skills
* Presentation skills
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