Hours: 40 hours per week.
* Drivers License required.
* Company vehicle provided for work use.
Job Summary:
We are seeking a talented Kitchen Designer to join our team in creating bespoke kitchen designs for our clients. The ideal candidate will have expertise in CAD software, excellent organizational skills, and a flair for upselling products. We work with our clients both in our showroom and in their home to ensure we fully understand and meet their needs.
Responsibilities:
1. Meet with clients to understand their requirements, preferences, and budget constraints for their kitchen design and installation.
2. Use software to create detailed kitchen designs that meet the client's specifications while considering functionality, aesthetics, and available space.
3. Provide accurate price quotes for the proposed designs, including materials, labor, and any additional services, ensuring transparency and clarity for the customer.
4. Use effective sales techniques to persuade customers, negotiate terms, and close deals, aiming to meet or exceed sales targets.
5. Oversee the entire project, coordinating with suppliers and installation teams to ensure timely delivery and quality installation of the kitchen.
6. Provide exceptional customer service by addressing customer queries, concerns, and issues promptly and professionally throughout the design and installation process.
7. Ensure that the installed kitchens meet the company's quality standards and customer expectations, addressing any defects or issues promptly.
8. Maintain accurate records of customer interactions, designs, contracts, and payments, ensuring proper documentation and compliance with company policies.
9. Build and maintain professional relationships with suppliers, contractors, and other industry professionals to stay updated on trends, products, and best practices.
10. Offer post-installation support, addressing any post-sales issues, providing maintenance advice, and ensuring customer satisfaction even after the project is completed.
11. Stay informed about market trends, customer preferences, and competitors' offerings to adapt sales and design strategies accordingly.
Skills:
1. Strong skills in kitchen design software and a keen eye for aesthetics are crucial to creating visually appealing kitchen layouts.
2. In-depth knowledge of various kitchen products, materials, and appliances to assist customers in making informed choices.
3. Effective communication, both verbal and written, is essential to understand customer requirements and convey design ideas clearly.
4. Excellent customer service skills to build rapport with clients, understand their needs, and provide personalized solutions.
5. Adept at sales techniques, including upselling, cross-selling, and closing deals to meet sales targets and boost the company's revenue.
6. Ability to manage multiple projects simultaneously, ensuring timely delivery and customer satisfaction.
7. Keen attention to detail to create accurate designs, estimate costs, and prevent errors during the installation process.
8. Strong problem-solving skills to address customer concerns, resolve design challenges, and provide viable solutions.
9. Efficient time management skills to prioritize tasks, meet deadlines, and balance design work with customer interactions.
10. Building a professional network within the industry, including suppliers and contractors, can open doors to new opportunities and resources.
This is an exciting opportunity for a talented Kitchen Designer to join our team. If you have a passion for creating beautiful kitchens and enjoy working closely with clients to bring their vision to life, we would love to hear from you. Apply now.
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