About Us: Hello Mortgage, part of MyInfinity Finance Limited, is a trusted provider of regulated mortgage and financial services, committed to delivering exceptional customer care while adhering to strict FCA regulatory standards. We are seeking a 1st Line Mortgage Executive to be the first point of contact for inbound mortgage enquiries. This role is integral to ensuring high-quality service and compliance within the company. Role Overview: As a 1st Line Mortgage Executive, you will manage initial customer interactions with professionalism and courtesy. You will conduct a preliminary fact find and affordability assessment to determine the client's eligibility, ensuring that only suitable leads progress to the next stage. If a client meets the criteria, you will arrange a call with a qualified Mortgage or Protection Adviser. This role is a stepping stone for those aspiring to progress within regulated mortgage advice, offering full CeMAP training. Requirements Key Responsibilities: Customer Interaction: Handle initial welcome calls to introduce Hello Mortgage and explain its services. Ensure customers receive all required documentation, including initial disclosure documents (IDD). Conduct a preliminary fact find and affordability assessment to evaluate client eligibility. If proceedable, explain the next steps and book appointments with Senior Mortgage Advisers. Compliance: Ensure all processes adhere to FCA regulatory requirements. Record all interactions and ensure transparency in client communications. Note: This role does not involve giving regulated advice and is not subject to SMCR. Skills and Experience Required: Knowledge: Familiarity with regulatory compliance, administration procedures, and sales processes. Understanding of CRM systems and Hello Mortgage’s products and services. Skills: Strong problem-solving and decision-making abilities. Exceptional customer care and effective listening skills. Excellent time management and organisational skills. Personal Attributes: Patient, respectful, and trustworthy. Flexible and calm under pressure. Honest and professional in all interactions. Benefits Competitive salary package. Full CeMAP training for career progression within regulated advice. Supportive and collaborative working environment. Opportunities for growth within a well-regarded financial services company. If you’re a customer-focused professional with an interest in regulated financial services, this is your chance to join Hello Mortgage and build a rewarding career. Apply now to take the first step