Oakley Recruitment is working in partnership with an expanding organisation based in Birmingham. This is an excellent opportunity to join the team as a General Insurance Advisor on a full-time permanent basis Culture and Environment Our clients culture is vibrant and driven, the team are passionate about the customer journey and enjoy working to their own personal and professional targets. The behaviours of the team are supportive and respectful and they enjoy supporting one another, they regularly have team incentives and are always up for a social. Personality The ideal candidate will have a great understanding of Insurers and Insurance brokers as well as being equipped with an outstanding telephone manner along with sales skills. You will be responsible for providing tailored advice Home and Motor Insurance via inbound and outbound calls. Reward 28 days annual leave (plus 1 additional culture day & bank holidays) increases to 30 days with 5 years service Hybrid working 1-2 days a week in the office 35 hours per week Monday Friday with 1 in every 5 Saturdays 9.00am 1.00pm paid at time and a half Free secure underground Birmingham city centre parking (available on weekends for personal use) Quarterly bonus Pension contributions matched ( 2%) up to 10% Cashback and discounts on major brands in retail, leisure, health, and wellbeing Enhanced maternity & paternity pay 2 volunteering days per year Car Scheme available through salary sacrifice Life assurance 4 times salary Buy up to 5 extra days annual leave per year and sell up to 3 days per year Job Role: Providing tailored advice to customers for Home and Motor insurance quotations Processing customer requests with queries and changes to policies Ensuring all customer documentation is sent accurately and completed to an excellent standard Being pro-active in ensuring that the leads passed onto you are followed up efficiently and in a timely manner and updated on our CRM system Working towards targets to ensure the company is delivering the best levels of service to customers Skills and Experience: You have experience within Insurance (ideally within Home and Motor insurance) Youll be comfortable and able to thrive with targets and KPIs Effective communication throughout customer journey Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.