Service Controller
Location: Exeter
Salary: £35k - £38k – Bonus Scheme Approx £6k
Contract Type: Permanent, Full-Time
Working Hours: Monday – Friday, with emergency call-out cover as required
As part of our continued growth, we are looking for a Service Controller to join our team, a market-leading brand in plant machinery. This is a key role in ensuring customer satisfaction through efficient service operations and engineering workforce management.
Key Responsibilities
Coordinate and communicate daily work requirements to engineers
Provide customers with estimated time of arrival and job details
Update customers, engineers, and management on job status and additional requirements
Ensure rapid response to customer needs, enhancing customer satisfaction
Prevent customer disputes by ensuring clear communication and efficient service
Oversee and verify warranty work, including documentation and photographic evidence
Maximise retail sales hours to exceed company targets
Ensure workshops, vehicles, and equipment maintain professional standards
Support and motivate the engineering team, addressing concerns and recommending training
Assist outlying depots as needed to maintain consistent service levels
Check new machines upon arrival and inspect them before customer delivery
Raise and review job cards, verifying engineers’ times and ensuring accuracy before invoicing
Recommend service department purchases to maint...