What you will do in your working day
* Provide high quality customer service to the citizens of the Borough, elected Members, partners and other stakeholders
* Respond accurately and competently to all enquiries, and, where necessary, pass service requests to the appropriate back-office recipient
* To deal with customer calls to the switchboard, as well as all types of general council and environmental enquiries
* To support the Customer Access Team (Seafield House) with face-to-face enquiries, switchboard enquiries and cash handling.
* To support the service team by taking customer enquiry details in order to offer a call back during busier periods
* To take payments for service requests and to be responsible for the accuracy of all such transactions handled.
* Meet defined and agreed performance standards for all aspects of the role
* Maintain accurate records on the appropriate ICT systems
The training you will be getting
* The apprentice will gain a level 2 qualification in Customer Service
* Apprentices will be required to have or achieve level 1 English and maths and to have taken level 2 English and maths tests prior to completion of their Apprenticeship
* The qualification will be delivered within the workplace by a tutor
What to expect at the end of your apprenticeship
The apprentice would be able to apply for roles within customer service and within the wider organisation.