Hours
Role 1 – Monday to Wednesday 10am – 6pm
or
Role 2 – Thursday to Saturday 10am – 6pm
or
Role 3 – Monday and Friday 9am – 6pm
Our client is a forward thinking and progressive business with 100% of their workforce working from home. They are looking for a customer focused individual, who is able to work in a fast paced and reactive environment, where they are speaking to a range of customers and contractors on the phone in order to schedule and coordinate services and visits. You can expect to be handling 100-120 calls per day liaising with both clients and team members.
Main Duties
* Managing a high volume of inbound and outbound calls, in-order to schedule appointments, coordinate visits and react to emergencies wherever necessary
* Use the companies’ inhouse system to log and update status of all calls to ensure smooth running of operations
* Audit incoming work to ensure documentation is correct and accurate
* When required, handle any incoming complaints raised by clients
* Complete handover notes for next shift and other colleagues
Skills and Knowledge
1. Experience working in a fast paced and busy role, where making and receiving phone calls was a key part of your day.
2. Happy to work from home and must have an appropriate set up from home with no distractions as the role does involve being on t...