Housing Needs Officer
Slough - You need to attend Slough Offices 2 days per week - however we sometimes you may require to come in on a 3rd day
Job Role
To deliver a high quality and customer focussed housing needs service, including housing advice and homelessness services.
To use every available resource to tackle housing need and prevent homelessness in accordance to relevant legislation, policies and procedures.
Key Accountabilities
Deliver a comprehensive, customer focussed and high quality housing needs service, liaising with other sections, departments and agencies internally and externally in relation to housing or homelessness issues on behalf of home seekers.
Working proactively using initiative and knowledge to apply appropriate options to tackle housing need ensuring that the council's resources, including financial resources, are appropriately used according to the needs of the home seeker, enabling them to achieve sustainable and affordable solutions to their housing needs.
Provide good quality advice to all, including, public, tenants, licensees, landlords etc, regarding their legal rights and available options related to their housing using a holistic approach. This will include analysing complex information and relaying this information appropriately to the customer, including legal advice on housing, immigration and benefit legis...