Who You Are The ideal candidate for this role is someone who possesses excellent verbal and digital communication skills. You should have experience and confidence in using contact centre technology and preferably have worked in both a local authority and customer service environment. Local knowledge of the Sutton area would be beneficial, and it is essential that you are comfortable managing complex calls and emails with professionalism and efficiency. What the Job Involves This position involves working as part of Sutton Council's Customer Experience Contact Centre team for a minimum of a 5-month placement. The job requires dealing with a variety of resident inquiries related to local authority services such as Waste Services, Homelessness, and Highways. Initially, the role will necessitate office-based work during training, with flexible hybrid working available thereafter, requiring a minimum of 1-2 days in the office. The job's start date is targeted for shortly after Easter, with interviews being conducted online via Google Meet.