Position: 1st Line Support Engineer / 2nd Line Support Engineer / Helpdesk Analyst / Service Desk
Location: Wiltshire, South West
Duration: ASAP, 3 months initially
Role Overview: IT Service Desk Analyst, Helpdesk Engineer, First Line Support - Windows 10 required by our services client based near Salisbury, Wiltshire. Commutable from Devizes, Basingstoke, Andover, Bath, Amesbury, Swindon, Trowbridge, Chippenham, Marlborough.
Work Arrangement: 5 days on-site, then moving to hybrid working.
Requirements: Due to the remote location, own transport is essential, and candidates MUST BE local to the site.
Security Clearance: Working in an SC Security Cleared environment. You will currently hold SC/DV Clearance or be eligible to undertake.
Responsibilities: You will be supporting and maintaining IT services and providing support to users via the IT Service Desk while handling and managing incoming calls to the IT Service Desk. Ensure all IT Incidents and Service Requests are resolved in a fast and efficient manner and recorded to the appropriate level.
Essential Skills:
1. A good knowledge and experience with ITIL v3 or v4
2. Microsoft Office and moving towards Windows 10, Windows 11 beneficial
3. Antivirus software knowledge
4. ITIL V3 Foundation
5. Software licensing, in particular Microsoft Volume Licensing (Desirable)
6. Excellent written and oral communication skills required
7. Ability to work alone and as part of a team, working to deadlines
Diversity Commitment: SmartSourcing is a Disability Confident Employer. We promote, celebrate, and value diversity, and are committed to promoting equality and inclusion for all.
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