Supply Chain Team Lead
Purpose
Launch our new supply chain department, building relationships with suppliers and customers nationally to develop our business and offer an outstanding customer service.
Responsibilities
* Set up a service agreement with skip hire companies nationally.
* Proactively identify and engage potential customers in need of skip hire services.
* Develop and present tailored proposals to meet client requirements.
Lead Nurturing and Sales Development
* Follow up on all generated leads and enquiries generated by the company through advertising that can be brokered, specifically out of area.
* Track and document communication with leads, ensuring no potential customer is overlooked.
* Develop strategies to optimise lead-to-sale conversion rates, aiming for substantial growth in active clients.
Market and Competitor Analysis
* Conduct market research to identify emerging trends and competitive landscape.
* Utilise insights to refine sales strategies and service offerings.
Performance Metrics and Reporting
* Set and track Key Performance Indicators (KPIs) to measure role and department success.
* Regularly report on performance metrics, including client acquisition rates, client satisfaction levels and customer lifetime value.
* Use data-driven insights to optimise processes and improve overall department performance.
Compliance and Quality Assurance
* Ensure all activities are compliant with local regulations and environmental standards.
Company Responsibilities
* Support the company with any other roles and responsibilities from time to time as requested to do so – we go together!
Objectives & Key Results (OKRs):
* Client Growth and Retention
Market Positioning
* Objective: Establish a competitive market position in the national skip hire industry.
Key Results:
• Build market share within the first year.
• Achieve national coverage by the end of the first year.
* Objective: To nurture and acquire new leads.
Key Results:
• 30% of leads generated by the company are converted into paying customers.
• Maintain a client retention rate of 90% through exceptional service and relationship management.
Compliance and Quality Assurance
* Objective: Ensure full compliance with industry standards and enhance service quality.
Key Results:
• Achieve 100% compliance with local regulatory requirements.
Salary: £32,240 - £35,360
Working hours: 2340 annualised hours, Normal operating hours: 08:00 am - 17:00 pm
Job Types: Full-time, Permanent
Benefits:
* Canteen
* Company events
* Company pension
* Free parking
* On-site parking
Flexible language requirement:
* English not required
Schedule:
* Monday to Friday
Work Location: In person
Application deadline: 03/01/2025
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