Job summary This post is an exciting opportunity to join the International and Private Patients service, working alongside clinicians and patients to provide a high quality service. Reporting to the International Deputy Service Manager for private healthcare, this role will be responsible for providing interpreting and liaison support to the patients and families, consultants, medical staff and other multidisciplinary professionals that have input in the care and management of Arabic-speaking private patients within the Trust. The post holder will be expected to work with referring organisations in order to streamline access to Trust services and assist in managing patient pathways efficiently and offer a high-quality patient experience.This is an exciting opportunity to join a developing team and have direct impact on patient care for Arabic speaking patients referred to GSTT. Main duties of the job To provide Interpreting & translation services within a clinical setting involving Arabic speaking private patients, Trust consultants, other clinical staff and management. Undertake both verbal and written translation requirements. Ensure that patients understand what is being said to them and are fully informed before signing any consent to treatment forms. To welcome and escort Arabic-speaking patients attending appointments or admissions at the Trust, explaining the facilities and procedures including all relevant health and safetyinformation. Provide day to day liaison support between administrative staff, clinical staff, Embassy's representing offices, families and Arabic speaking private patients. When required in Arabic, to ensure all the appropriate information is collected from the referrer so that a full and effective clinical assessment can be made. The post holder is expected to liaise with patients, clinical staff and admissions, to ensure that patient activity is collected and documented daily. About us Guy's and St Thomas' NHS Foundation Trust comprises five of the UK's best known hospitals - Guy's, St Thomas', Evelina London Children's Hospital, Royal Brompton and Harefield - as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation. We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs. Guy's and St Thomas' NHS Foundation Trust comprises five of the UK's best known hospitals - Guy's, St Thomas', Evelina London Children's Hospital, Royal Brompton and Harefield - as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation. Date posted 21 February 2025 Pay scheme Agenda for change Band Band 5 Salary £35,964 to £43,780 a year inc HCA Contract Permanent Working pattern Full-time Reference number 196-COF10635-S Job locations Guy's and St Thomas' NHS Foundation Trust Westminster Bridge Road London SE1 7EH Job description Job responsibilities Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities. Job description Job responsibilities Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities. Person Specification Qualifications Essential Educated to degree level or equivalent qualification or experience. Professional Arabic Interpreting, translation qualifications or equivalent experience. Demonstrable capability and capacity for service delivery in a large, complex acute hospital environment. Desirable Multilingual translation qualifications. Good medical terminology knowledge Evidence of continual professional development. Experience Essential Experience of working with Embassy-sponsored adult and paediatric patients within a private healthcare setting. Knowledge and experience of developing relationships and referral pathways in a healthcare setting. Proven ability to liaise effectively within a multidisciplinary team based environment. Experience of providing interpreting and translation services Desirable Lived and worked in the Middle East. Experience Essential Ability to write and speak fluently in both English and Arabic languages Knowledge of the MENA countries and in depth knowledge of Arabic cultural and expectations. Excellent inter-personal and communications skills, coupled with diplomacy and tact Ability and willingness to handle confidential information without compromising confidentiality or trust. Desirable Knowledge of the UK private healthcare market and the NHS/PP challenging environment. Knowledge of the Middle east Healthcare markets. Person Specification Qualifications Essential Educated to degree level or equivalent qualification or experience. Professional Arabic Interpreting, translation qualifications or equivalent experience. Demonstrable capability and capacity for service delivery in a large, complex acute hospital environment. Desirable Multilingual translation qualifications. Good medical terminology knowledge Evidence of continual professional development. Experience Essential Experience of working with Embassy-sponsored adult and paediatric patients within a private healthcare setting. Knowledge and experience of developing relationships and referral pathways in a healthcare setting. Proven ability to liaise effectively within a multidisciplinary team based environment. Experience of providing interpreting and translation services Desirable Lived and worked in the Middle East. Experience Essential Ability to write and speak fluently in both English and Arabic languages Knowledge of the MENA countries and in depth knowledge of Arabic cultural and expectations. Excellent inter-personal and communications skills, coupled with diplomacy and tact Ability and willingness to handle confidential information without compromising confidentiality or trust. Desirable Knowledge of the UK private healthcare market and the NHS/PP challenging environment. Knowledge of the Middle east Healthcare markets. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Guy's and St Thomas' NHS Foundation Trust Address Guy's and St Thomas' NHS Foundation Trust Westminster Bridge Road London SE1 7EH Employer's website https://www.guysandstthomas.nhs.uk/careers/careers.aspx (Opens in a new tab)