Senior Manager: People and Business Operations (UK)
Work directly with the Triple Line Leadership team to support the overall operation of the business, lead on business improvement initiatives, and support implementation of employee and corporate policies and systems.
Team: Corporate Business Services
Contract: Full-time, Employed
Remuneration: Dependent on grade and experience. This is a mid-career position.
Location: Vauxhall, London. Full-time office-based with occasional overseas travel to Triple Line offices
Reports to: Head of Operations
Start date: ASAP
This is a challenging but rewarding role that will involve engagement across the whole Triple Line company, from the interns to the directors, from London to Manila. We are looking for a dynamic individual who has high levels of initiative and the confidence to multi-task with minimal supervision, to raise concerns, and to ask for help when needed. Being proactive and identifying issues that need resolving or improving is critical. You will be supported in this role by the Head of Operations and Chief Operating Officer.
Roles and responsibilities and the specific tasks you will undertake:
Operations & Management (40%)
* Lead on the delivery of corporate improvement initiatives, in line with the Annual Business Plan, and with support from the Head of Operations;
* Lead on the review and upgrade of corporate Standard Operating Procedures (SOPs) and policies, and promote and ensure adherence by all departments;
* Provide SharePoint user guidance and contribute to improving consistency and effectiveness of information and document governance and support architecture development;
* Provide ad-hoc support to the Head of Operations and Chief Operating Officer, for example, drafting company presentations, conducting research, and supporting the delivery of staff training (including running in-house training on core policies and processes);
* Oversee suppliers and manage related contracts linked to HR, Duty of Care, and IT;
* Responsible for maintaining company insurances and managing any related claims.
HR Administration (30%)
* Own, and seek improvements in, the whole employee journey from recruitment, to onboarding, performance management, professional development, and offboarding.
* Lead on all HR related annual reporting including gender pay gap analysis, staff surveys, and attrition.
* Ensure compliance to – and offer support to team members on – the Triple Line recruitment, onboarding and offboarding processes across the whole company, and take an active support role for UK-based hires including active engagement with line managers and hiring managers as and when required.
* Lead on the maintenance of all personnel related insurances, records, benefits, and claims. Be on hand to answer queries and support the team in understanding their cover.
Project Support (20%)
* Responsible for supporting all UK-team national and international travel and accommodation requirements;
* Ensuring compliance to duty of care policies and providing ongoing support to travellers with security and duty of care requirements while travelling.
London Office Management (10%)
* Be the welcoming ‘face’ of the London office – including meeting and greeting clients and partners.
* Responsible for the overall administration of the London office including coordinating office suppliers, procurement and maintenance of assets, organising events, lead on health and safety of the London office.
About you
We are looking for a driven and ambitious person to join the team. This isn’t just a job but a chance to grow with us, shape the future of our operations and drive our people strategy forward. The successful candidate will have a can-do attitude, strong initiative, and the ability to deliver with minimal supervision. You will love fast-paced environments and taking ownership of complex challenges. You will be skilled at collaborating with team members at all levels, including feeling comfortable voicing well-substantiated dissenting opinions when required.
* Experience in delivering corporate administration within a consultancy environment
* Organised, pro-active and confident, with the ability to work under pressure and meet strict deadlines
* Self-starter with a can-do attitude who can plan, prioritise, and manage their own workload effectively with limited supervision
* Strong interpersonal and communication skills with excellent standard of written and spoken English
* Ability to effectively manage and communicate appropriately with senior members of staff, including Directors
* Strong command of IT systems including knowledge of Microsoft SharePoint, and the confidence to learn new systems
* Experience of working within a consultancy environment
* Passionate about the work that we deliver
* Relevant qualification in HR, administration, management, or business
* Right to live and work in the UK without sponsorship
About us
For over 25 years, Triple Line has worked with governments, financial institutions, the private sector, foundations and civil society to deliver an expanding portfolio of development assistance in countries across Africa, Asia and the rest of the world.
Climate change, loss of biodiversity, growing poverty, entrenched inequality, unemployment, access to decent work and shifting demographics – these are just some of the complex problems standing in the way of the global sustainable development goals. We are helping to address many of them at both a policy level and on the ground. By combining innovative thinking with practical solutions, we aim to help meet today's challenges and prepare for tomorrow's opportunities.
Our ultimate goal is to create opportunities for people, protect the environment and generate prosperity in responsible ways that create lasting value, unleash innovation and build inclusion and equity.
We work across two teams (Inclusive Growth and Resilience and Evaluation, Policy Analysis and Learning) to deliver 7 services to our clients:
Recruitment process
Please send to hannah.swan@tripleline.com an up-to-date CV and cover letter that demonstrates your interest in the role and working with Triple Line, your experience to date as it relates to the job specification, your salary expectation, and your availability. Please also include confirmation that you have the right to live and work in the UK without sponsorship.
Please include any information you would like to share with Triple Line about additional support you may need during the interview and recruitment process.
Triple Line is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We have a zero-tolerance approach to discrimination within our recruitment process and actively encourage applications from a range of backgrounds.
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