Job summary Pledger Pharmacy located in Norwich, are looking to welcome a friendly medicine counter assistant into our busy pharmacy, on a full-time basis for 36 hours per week. This will include working on Saturday mornings. The position is available immediately and would ideally suit a candidate with previous dispensing experience. Main duties of the job Answer all phone calls proactively and professionally, dealing with any enquiries. Ensure every customer is greeted positively and promptly, to provide exemplary customer experience at all times. Wherever possible, rotate and refresh shop stock. General housekeeping of the pharmacy, so as to maintain a hygienic and clinical environment. Check for any pricing discrepancies with stock coming in. Check basic legal prescription requirements for prescriptions handed in are all filled out in the first instance. Process patient returns correctly. Make sure ready prescriptions are filed correctly to make it easier to locate. Ensure prescription exemptions are signed correctly on all prescriptions including CDs. Process prescription requests according to practice rules. Any other duties to assist in the smooth day to day running of the dispensary as directed. About us We are a family-run, independent community pharmacy, attached to a GP surgery in Horsford just outside Norwich. We encourage the development of our staff by providing training and opportunities to take on new roles within the pharmacy. Diane, the manager, has been the pharmacist since opening in September 1996. The growth of the business in the past two years has meant we have had to expand our staff and currently employ 2 pre-reg. pharmacy technicians (who will qualify as ACTs), 2 dispensing assistants and 1 medicine counter assistant. As well as this, we have two university pharmacy students who help on Saturdays and holidays, and a Saturday staff member. Date posted 19 February 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Full-time Reference number 8879 Job locations 205 Holt Road Norwich Norfolk NR103DX Job description Job responsibilities If you would like to find out more information about this role, please do not hesitate to get in contact with us. Job description Job responsibilities If you would like to find out more information about this role, please do not hesitate to get in contact with us. Person Specification Qualifications Essential Medicines Counter Assistant Course (MCA) - GPhC accredited desirable but training can be given. Experience Essential Excellent patient facing inter-personal communication skills. Professional and polite at all times. Organised and able to prioritise workloads. The commitment to continue to learn new clinical skills and develop your career. The confidence to work as part of a busy GP multi-disciplinary practice team and using your own initiative in decision making. The ability to be adaptable and flexible in your approach. Person Specification Qualifications Essential Medicines Counter Assistant Course (MCA) - GPhC accredited desirable but training can be given. Experience Essential Excellent patient facing inter-personal communication skills. Professional and polite at all times. Organised and able to prioritise workloads. The commitment to continue to learn new clinical skills and develop your career. The confidence to work as part of a busy GP multi-disciplinary practice team and using your own initiative in decision making. The ability to be adaptable and flexible in your approach. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Primary Care Careers Address 205 Holt Road Norwich Norfolk NR103DX Employer's website https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)