Connect2Luton are excited to recruit a Fleet Service Advisor on behalf of Luton Borough Council. Main purpose of position: To deliver accessible, first class, quality services to all customers by maintaining the highest standard of customer service at all times. To provide first contact advice and solutions to customers by maintaining the highest standard of customer service at all times. You will be responsible to: To own, process and resolve individual enquiries, including workshop and MOT bookings, technical and car purchase inspections and other enquiries, dealing with enquiries from the public, council and commercial businesses. Undertake forward planning and diarising service and MOT test programmes whilst identifying and understanding the needs of all the customers. Advise and assist customers with regards to undertaking vehicle and equipment inspections, maintenance, or repair services, whilst also looking for ways to 'up-sell' commercial customers into other services. Effective use of multiple fleet management and other ICT systems, searching, creating and maintaining records, files and statistical information, data input and extraction, executing 'end of month' processes and generating MOT reminders as required. Compile, verify and monitor other financial and statistical records as required by and for Transport Management. To be fully proficient in the range of complex services delivered throughout the department, including negotiating with customers and third parties to conclude the enquiry. An understanding and willingness to operate; inspect and/or instruct customers on the use of machinery and equipment outside of the office environment. Support, coach and mentor new recruits and colleagues, including apprentices. Skills and Experience: Demonstrable experience within a busy and demanding service reception environment Able to deal with a wide range of people on face-to-face basis, via email, or over the telephone in a courteous, professional, helpful and business-like manner Able to use own initiative within established procedures and guidelines to resolve issues arising from enquiries Able to calculate payments, including VAT elements and reconcile amounts with invoices Able to organise and prioritise own workload Able to use word processing package and to accurately input data via keyboard Able to undertake the collection/delivery of documents and stationery to locations within the Borough (Frequency - 1/week) About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.