Representative - Credit & Collections
Representative - Credit & Collections
Locations: Estados Unidos, Nueva York, Rochester
Posted: Publicado hace 2 días
Time left to apply: Fecha final: 30 de enero de 2025 (Quedan 11 días para realizar la solicitud)
Job requisition ID: R-13475
Minimum Requirements:
Associates Degree with a minimum of 3 years relevant experience or High School/GED with a minimum of 5 years relevant experience required.
Skills/Abilities:
* Strong communication skills.
* Effective problem-solving and organizational skills.
* Strong analytical ability.
* Able to multi-task.
* PC skills, including MS Office Suite.
JOB SUMMARY:
Performs collection activities within the department and with outside Collection Agencies to ensure prompt, courteous, and proper collections in adherence with Regulatory Guidelines and State Law.
Work closely with various Collection Agencies to ensure accurate reporting of our write-off accounts.
Responsible for Collection Agency Reporting, Fraud Reporting, reviewing deceased accounts, settled accounts, and managing the collection agency inbox; respond to internal and external customers via e-mail. Report payments posted to Treasury promptly; handle discrepancies with bank errors between the Collection Agencies and Treasury.
Support with medicals and medical renewals.
MAJOR ROLES AND RESPONSIBILITIES:
1. Collection Agency Reporting – Ensure compliance with HEFPA. (40%)
2. Prompt response to internal and external e-mails regarding collection agency reporting on accounts that are written off. (25%)
3. Liaison between the collection agency and customer to ensure proper reporting to the agency (15%)
4. Processing payment and commissions (10%)
5. Complete daily work assignments in credit and collections (5%)
6. Storm Role (5%)
The salary range for this position is dependent on experience level from $19 per hour to $29 per hour.
Competency Requirements:
It is preferred that for this job, the candidate fulfills the requirements in terms of levels indicated below. For details of the competencies and the different levels, refer to the Iberdrola Competency model below.
1. Delivering for the Business:
* Global view of the Business – COMPETENT
* Achieving Results and Continuous Improvements - COMPETENT
* Initiative – COMPETENT
* Innovation & Creativity - COMPETENT
2. Global Relationships:
* Flexibility & Globalization - COMPETENT
* Customer Focus - ADVANCED
* Communicating & Influencing – EXPERT
* Team Work - COMPETENT
3. Managing People:
* Team Management – COMPETENT
* Developing Others - INITIAL
Información Movilidad:
Tenga en cuenta que cualquier solicitante que no sea ciudadano del país de la vacante estará sujeto al cumplimiento de los requisitos de inmigración aplicables para trabajar legalmente en ese país.
Las prácticas y políticas de empleo de AVANGRID están orientadas a la contratación de una plantilla diversa y al mantenimiento de una cultura inclusiva. En AVANGRID ofrecemos oportunidades de empleo y promoción justas y equitativas a todos los empleados y candidatos independientemente de su raza, color, religión, nacionalidad, sexo, orientación sexual, edad, estado civil, discapacidad, condición de veterano protegido o cualquier otra condición protegida por la legislación federal, estatal o local. Obtenga más información sobre igualdad en el empleo en este enlace.
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