Curtains Made Simple is an internet-based soft furnishings business, established 15 years ago, that prides itself on high levels of customer service. You will be joining the team at an EXCITING time just as we are looking to grow the business substantially with a NEW rebranded website in the coming months. This is a key position and as the business expands there is potential for it to develop and for responsibilities to be increased. We are looking for a high-energy, super-organised individual with an eye for detail, who enjoys spinning plates and delivering excellent customer satisfaction. You will be responsible for managing operations with fabric suppliers, leading a small team of curtain makers and servicing the needs of customers by phone and email. You will be working in a friendly environment as part of a small team in a business that truly values its staff. We pride ourselves on providing excellent training and support, and encourage our staff to contribute ideas to develop and improve the business & the processes for maximum efficiency. We offer a 30-37.5 hour week, an extendable holiday allowance, core 9.00-15.00 hours and a flexible start/end time. Curtains Made Simple is conveniently located just off the Oxford ring road near the BMW plant. Responsibilities Placing and managing fabric orders with suppliers, developing relationships with fabric representatives Managing the workflow with curtain makers Taking pre-order enquiries by phone and email from online customers Managing customer changes and tracking order progress Resolving difficulties and issues with online orders Updating the website with new products and price changes Requirements Excellent communication skills, both written and verbal Delivers exceptional care & service to all customers Strong numeracy and analytical skills/business acumen Ability to multi-task and problem-solve with attention to detail Ability to work independently as well as part of a team Will consider a variety of administrative, operational and logistics experience