Senior Rent Service Manager Permanent Grade 5 - £41,511 - £49,764 Consultation grade - subject to formal evaluation under the Pay Equity Review Working 36.5 hours per week Birmingham City Council Rent Service is responsible for the collection of housing rents and former tenancy debt as a Social landlord. We are committed to providing high-quality services to tenants and has significant responsibilities for income collection to the Housing Revenue Account. We are looking for a determined individual, who can demonstrate a strong track record of effective delivery focused outcomes and managing operational performance and able to plan and organise operational resources to meet demand across all service channels (telephone, visits, online/digital) in a way that is transparent, effective and meets the needs of tenants. The successful candidate will be able to identify effective ways of working within the Rent Service, to meet the standards and the requirements of our Local Authority tenants and be able to make a positive contribution to the Rent Service by taking a lead role in the development and implementation of policies and initiatives which seek to ensure continuous improvement in service delivery. You must have significant experience of income collection within a housing environment, ensuring the promotion of financial and digital inclusion and benefit take up to maximise income and reduce management costs within the HRA and wider Council. You will be expected to assist with and work with other income managers and functional teams, interpreting changes to legislation and City Council policies, ensuring that working practices and procedures are amended as appropriate and implementing those changes to meet the demands of the service. Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached. We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes, vacancies may close earlier than the stated deadline. We encourage interested candidates to submit their applications promptly to ensure they are considered. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. For any informal enquires please contact: Maria Johnson - Maria.Johnsonbirmingham.gov.uk We welcome applications from people with caring responsibilities and flexible working options will be considered. A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI). Job Description and Person Specification