Job summary An exciting opportunity has arisen for a hardworking, enthusiastic and motivated individual to join our busy Endoscopy Unit based at North Tyneside General hospital as a ward clerk. Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received Main duties of the job Provides an administration and clerical service to the medical, nursing and associated teams, including the patient and their relatives for an individual ward or department Provides customer care for all patients, relatives and carers and other healthcare professionals. Demonstrates own role to other ward clerks and orientates staff to department and ward systems. Applications are invited from suitably qualified and experienced candidates to provide a reception service, and act as an initial first contact for patients, visitors and other healthcare professionals on the telephone and face to face. The successful candidate will provide support and cover Endoscopy reception. The post holder should have excellent communication, organisational and interpersonal skills and ideally be able to work flexibly with minimum supervision. The post will be based at North Tyneside General Hospital however depending on service needs you may be asked to cover other sites within Northumbria Healthcare Trust. About us We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England. Date posted 24 February 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per rota, per annum Contract Permanent Working pattern Full-time, Part-time, Flexible working Reference number 319-7018469AZ Job locations North Tyneside General Hospital Rake Lane North Shields NE29 8NH Job description Job responsibilities To provide a reception service, acting as first point of contact on the telephone or face to face, for patients, visitors and other healthcare professionals. To facilitate good communication with other wards and departments involved in patient care or ward/departmental functioning. To input data regarding all admissions, transfers and discharges onto Patient Administration System. To provide an efficient administration and clerical service to unit staff, visitors and patients. To provide cover trust wide when required to cover leave or sickness. Job description Job responsibilities To provide a reception service, acting as first point of contact on the telephone or face to face, for patients, visitors and other healthcare professionals. To facilitate good communication with other wards and departments involved in patient care or ward/departmental functioning. To input data regarding all admissions, transfers and discharges onto Patient Administration System. To provide an efficient administration and clerical service to unit staff, visitors and patients. To provide cover trust wide when required to cover leave or sickness. Person Specification Qualifications / Professional Registration Desirable ECDL NVQ Customer Care Experience and knowledge Essential Previous office/reception experience. Desirable Previous NHS experience Person Specification Qualifications / Professional Registration Desirable ECDL NVQ Customer Care Experience and knowledge Essential Previous office/reception experience. Desirable Previous NHS experience Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Northumbria Healthcare NHS Foundation Trust Address North Tyneside General Hospital Rake Lane North Shields NE29 8NH Employer's website https://www.northumbria.nhs.uk/ (Opens in a new tab)