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Global Delivery Consultant at developrec
Role Summary
We are looking for a Service Architect, to support the transformation and evolution of service and product designs. The role involves defining how technology is supported, ensuring systems are effectively maintained while allowing for rapid transformation.
Working in a multidisciplinary environment, you will document service architectures, facilitate smooth service transitions, and ensure operational alignment with business needs. This position requires strong technical acumen, stakeholder management skills, and the ability to work across multiple projects simultaneously.
Key Responsibilities:
1. Develop and document Service and Product Designs, ensuring technology solutions are supported efficiently.
2. Collaborate with multidisciplinary teams to create structured service models that align with business requirements and user needs.
3. Define, negotiate, and establish Service Level Agreements (SLAs) and service standards.
4. Ensure service constructs are designed to be scalable, flexible, and aligned with business and operational goals.
5. Champion service designs through formal approval stages, ensuring compliance with governance and industry standards.
6. Drive improvements to existing services while contributing to the design of new solutions.
7. Lead service operating model designs and contribute to transformation initiatives.
What We’re Looking For:
1. Proven experience in Service Architecture within a digital environment.
2. Strong understanding of Service Management concepts and techniques, including ITIL frameworks.
3. Experience in writing Service Design Packages (SDPs) and ensuring alignment with operational and business needs.
4. Ability to manage service supply chains and ensure smooth service transitions.
5. Experience negotiating and defining SLAs.
6. Ability to work effectively within tight deadlines and across multiple projects.
7. Strong stakeholder engagement and ability to influence senior decision-makers.
8. Knowledge of IT security standards and compliance considerations.
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Industries: Government Administration and Software Development
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