Our client is looking to add an experienced Housing Reviews and Quality Assurance Officer to their team on an ongoing temporary contract. This is a key position within the Communities & Homes directorate, responsible for managing and leading the statutory independent housing review function.
As the Housing Reviews and Quality Assurance Officer, you will lead the statutory reviews process across homelessness (Part 7) and housing allocations (Part 6) under the Housing Act 1996 (as amended). You will ensure that decisions made by the Housing Options team are legally compliant, robust, and reflect best practice. The role also involves a strong focus on quality assurance, service improvement, and training delivery.
Key Responsibilities
·Lead and manage statutory reviews under Section 202, ensuring all decisions are sound and legally compliant.
·Provide expert legal interpretation, especially in cases involving litigation or complex case law.
·Promote continuous improvement by developing and implementing compliance programs and internal audits.
·Enhance service delivery by identifying trends in homelessness demand and service risks, recommending strategic action.
·Deliver training, coaching, and mentoring to frontline staff to improve consistency and legal compliance.
·Monitor data accuracy and lead on submissions such as HCLIC returns to central government.
·Support the service with strategic advice, case reviews...