Job Description
Lettings Manager
Are you a confident lettings professional ready to take the next step in your leadership journey? This role would suit someone from a sales and lettings background, perhaps currently working as a Branch Manager or Lettings Manager, who’s looking to step into a more strategic and forward-thinking environment.
You'll be joining a business that's redefining what modern renting looks like, specialising in large-scale residential portfolios and delivering a seamless, customer-focused experience. This is a fantastic opportunity to work in a values-led company with a strong reputation in the market, known for its innovative approach, collaborative culture, and commitment to five-star service.
You’ll lead a talented team and take ownership of lettings performance, operational processes, and portfolio success. If you’re someone who thrives in a fast-paced, growing environment and wants to make a real impact, this could be the perfect fit.
Key Responsibilities
* Lead, support, and guide a growing lettings team, with some involvement in Property Management
* Oversee and optimise the lettings journey for a portfolio of around 1,200 units
* Streamline systems and processes to improve efficiency, compliance, and customer satisfaction
* Work closely with mobilisation, property, and operations teams to ensure a seamless resident experience
* Build and maintain strong relationships with landlord and investor clients
* Provide regular performance reporting (e.g. cash collection, arrears, tenant balances)
* Monitor marketing quality, response times, void periods, and service levels
* Support business growth through lettings and sales activity, including new client onboarding
* Attend investor and agent meetings, representing the business confidently and professionally
* Contribute to newsletters, market updates, and team communications
What We’re Looking For
* Previous experience in a senior lettings or property management role
* A strong leader who knows how to bring the best out of a team
* Passionate about getting the detail right, particularly with systems and processes
* Confident dealing with landlords, clients, and stakeholders
* Strong communication skills and a commercial mindset
* Sales experience or a natural ability to spot business opportunities is a big plus
* Proactive, organised, and positive in your approach
What You’ll Get in Return
* Salary up to £50,000 (dependent on experience)
* Bonus scheme up to 20%
* Amazing benefits package
* Supportive, people-first culture
* Clear opportunities for career progression
* The chance to play a key role in shaping the future of residential living in some of the best building and communities