Working within the Client Servicing Team based in Edinburgh supporting paraplanners and advisers within the 7im group to support them with the day-to-day activities with new and existing clients.
Responsibilities
* Processing letters of authority and obtaining the relevant information from external providers to assist the Paraplanners in writing initial suitability reports.
* Help to input and process new business application forms including GIA/ISA/SIPP & Bond accounts ensuring client accounts are set up correctly including fee rates and account groups.
* Setting up online access for new and existing clients and assisting with all queries in relation to the My7IM portal.
* Setting up all payments for ISAs, SIPPs, Bonds, GIAs and monitoring regular withdrawals.
* You will be responsible for settling fees from external providers and in-house.
* Processing and monitoring transfers in and out, liaising with clients and colleagues.
* You will process any change of details requests including bank details and change of address ensuring the relevant systems are updated.
* Inputting of Fact Finds into the system for new clients.
* Producing simple reports following on from a client’s annual review as and when required by the Paraplanners.
* You will be keeping back-office systems and client databases up to date and accurate.
* Producing reports including valuations, performance summaries and transaction statements.
* Review mail and allocate to respective Advisers within the team or internal office.
* Support with office services duties as reasonably required including reception, mail duties and answering telephone calls.
* To support the administration of the quarterly reporting process using the agreed plan, liaising with all internal departmental and external stakeholder parties within agreed SLA’s.
* Manage the daily SWAP queue and any other queries that are raised within the team ensuring these are passed over to the relevant departments and rectified within a timely manner.
* Act in the best interest of clients ensuring the FCA’s requirements and Company policies in relation to Treating Customers Fairly are adhered to.
* Continually suggesting realistic & appropriate improvements and solutions to problems with the Head of Operations (Edinburgh).
* Filing, in accordance with 7IM and FCA procedures.
* Subscribing to 7IMs declared Mission and Tenets, & to Treating Customers Fairly (TCF) initiatives.
* Ensure the 7IM VPVPs (Vision, Purpose, Values and Personalities) are followed throughout your working practices.
* Other duties, as reasonably required by the line manager and 7IM.
About You
Skills
* Accuracy and attention to detail when reviewing reports.
* Organisation of own workload to meet deadlines.
* Good communication skills, both oral and written.
* Ability & willingness to identify and suggest improvements in processes / service levels.
* Ownership & Initiative.
* Good knowledge of operational administration including settlement, custody, and clearance.
Knowledge
* Knowledge of Pershing Nexus and Xplan systems & procedures would be beneficial.
* Good working knowledge of all Microsoft office applications specifically Excel.
Qualifications
* Candidates must demonstrate numeracy & literacy skills to at least A level/Higher standard.
* An industry relevant examination such as CISI IAD / CISI IOC Qualification or working towards this is desired but not essential.
Other relevant information
* Reports into the Client Services Team Leader.
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