Grace's is looking for an organised and friendly Shop Supervisor to join our Grace's Bakery team. If you enjoy customer-facing roles and are passionate about motivating others to provide the best customer experience possible, then this could be the role for you!
This role is offered on a fixed-term basis for a period of 18 months.
Job Role:
* Supporting the Manager in the day to day running of the Newport (Grace's Corner) store and covering the Manager in their absence
* Providing Supervisory cover at our Ryde, Shanklin, and Yarmouth stores when needed
* Opening and closing the shop(s)
* Key holding
* Cash handling including cashing up and change ordering
* Ordering and stock rotation
* Serving customers and ensuring they are aware of allergen information
* Promoting customer loyalty scheme and monthly deals/discounts
* Using an espresso machine to make hot drinks
* Preparing and serving food
* Supporting the team to deliver excellent customer service
* Ensuring compliance with food hygiene standards and maintaining a 5 star hygiene rating
* Supporting with rota planning
* Responding to and acting on absence notification, including participating in absence management procedures
* Role modelling the expectations set out in the company handbook
* Contributing to the monitoring of performance and providing feedback and training
We're looking for someone who:
* Has previous experience in a supervisory position
* Is comfortable working on their feet in customer facing roles
* Is confident with upselling to customers
* Is confident when leading teams, motivating staff and solving problems on the spot
* Is resilient to change and problem solving, maintaining a positive approach
* Able to travel to all Grace's locations (Newport, Ryde, Shanklin, and Yarmouth)
Hours and Pay:
* £12.55 per hour
* 4 to 6 days (24-48 hrs) a week
* Monday to Sunday
* Between the hours of 7.30am to 6pm
* Newport as main place of work, but must be able to travel to our other stores if needed for holiday/ sickness cover
Benefits:
* Employee Assistance Programme
* Staff Discount for Grace's Bakery
* Chamber of Commerce Discounts for a range of IOW businesses
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