Customer Service Team Leader
Location – Rugby
Salary – Competitive
Job type – Fulltime, Permanent
Creating the future – Your tasks in our team:
1. Lead, coach, and motivate team of customer service coordinators – Outbound.
2. Set daily, weekly, and monthly targets and ensure the team meets KPIs related to order processing times, accuracy, and customer satisfaction.
3. Provide regular performance feedback and conduct team performance meetings.
4. Promote a collaborative, customer-first team culture by encouraging open communication and problem-solving.
5. Oversee all aspects of the order processing lifecycle, from order receipt to fulfillment and after-sales enquiries.
6. Ensure orders are processed accurately and within the set timeframes while adhering to company policies and procedures.
7. Monitor workflow and reassign tasks to team members as necessary to balance workloads and meet deadlines.
8. Address and resolve escalated issues, such as order discrepancies, delivery delays, or customer complaints, in a timely and effective manner.
9. Attend customer meetings, on and off site when required.
10. Develop good working relationships with Sales, Logistics, and Accounts Departments.
11. Develop relationships with customers' key personnel.
12. Work closely with the Sales Team to assist and reduce Sales team effort in managing projects once deliveries have started.
Let‘s aim high, the benefits for you:
* Competitive salary & benefits package.
* Annual company bonus scheme.
* 20 days annual leave entitlement plus Bank Holidays.
* 5 days annual leave for Christmas shut down.
* Company pension.
* Private Healthcare cover & Life Assurance.
Stand out from the Crowd – What distinguishes you:
* Proven experience in a customer service, order processing, or similar role, with at least 2 years in a supervisory or team lead position.
* Experience in order management systems (e.g., SAP, Oracle, Salesforce) is preferred.
* Good knowledge of MS Office (essential).
* Strong administration and customer service skills.
* Ability to work calmly in a busy environment.
* Strong leadership and team management skills with a focus on fostering a collaborative, high-performance environment.
* Excellent communication and interpersonal skills, with the ability to handle customer enquiries professionally and empathetically.
* High attention to detail with strong problem-solving and decision-making abilities.
* Ability to learn and adapt to PERI and its products quickly.
At PERI, we are committed to creating and maintaining a culture of diversity and inclusion. Our greatest strength at PERI is our people and when recruiting, we welcome the unique contributions that candidates can bring to shape and enhance the future of our business.
#INDLP
Job Type: Full-time
Additional pay:
* Bonus scheme.
Schedule:
* Monday to Friday.
Work Location: In person.
Reference ID: 1396.
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