Operational Governance & Change Control Lead
Salary:
From £30338-£34130 Who are Diligenta?
Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development. Summary of the role
Diligenta is currently looking for an experienced Operational Governance & Change Control Lead. This is a key role that involves
maintaining and improving ways of working, operating within a highly complex and regulated environment to administer effective
governance and change controls
to support our front-line operational teams during periods of change to maintain excellent levels of customer service. Benefits 33 days including Bank Holidays Eligibility for an annual discretionary bonus scheme Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services) Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods Cycle to Work Scheme & Interest free Season Ticket loans A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection Apply to find out about our other benefits What you'll be doing Working directly with the
Central Change Team, Client, IT, 3rd party suppliers, Front and Back-office teams, to
support the governance ,
planning and control of operational change projects. Assisting in developing the operational change roadmap
to ensure that change affecting our operational teams is planned effectively, and that all key milestones, contention, dependencies and risks are identified and documented. Leading and coaching direct reports to source data inputs
required across a range of areas including change impact assessments, benefits tracking and produce governance reports. Working with the key stakeholders to identify and plan necessary resource involvement
to successfully deliver change projects, whilst also documenting and reporting potential risks and issues. Managing necessary frameworks, processes and documentation to exceed minimum requirements and to protect and report on Service Levels across operations. What we are looking for
Experience: Proven track record of
managing projects / programmes. Experience of
management and motivation of a team Knowledge of
FCA regulations
Skills: Strong interpersonal skills
and able to build and
maintain relationships. Solid understanding of
change and governance processes. A
fast learner
who is adept at
problem solving
and
conflict resolution Ability to
negotiate and influence people
to deliver without direct authority. Resilient
and work well with changing priorities.
If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.
Ready to take the next step in your career? Apply today and become part of our innovative team!