Service Controller
£24,000 per annum
12 month contract (potential of going permanent)
Commutable from Wrexham, Ellesmere, Oswestry
Working hours are Monday -Thursday 8.45am to 5pm and Friday 8.45am-4.30pm
Additional benefits:
Yearly salary enhancements
25 days holiday + bank holidays
Free parking
Friendly team
Free fruit
Full training provided
The Role:
We are currently recruiting a Service Controller for a reputable company that provides premium equipment to a variety of industries. This role will suit a candidate with strong customer service and administration skills.
The responsibilities of the Service Controller:
Assisting service department, handling calls and dealing with enquiries.
Managing key accounts
Preparing estimates for repairs and progressing with the customer.
Answering phone calls from customers requesting breakdown assistance, parts and general enquiries
General administration duties, such as collecting and processing engineer's paperwork.
Maintaining records for monthly KPI information, completing KPI reports.
Controlling and monitoring work in progress.
Processing invoices and purchase orders
The successfully appointed Service Controller will have:
The ability to provide excellent administration and customer service.
Strong IT skills (Google Suite and Microsoft packages)
Excellent communication skills both verbal and written.
Attention to detail.
The ability to work productively in a fast working ...