Financial lines claims Manager.
To monitor and oversee the work and services provided by MGAs’ in-house claims departments and claims TPAs on delegated authority programs. You will ensure that service providers adhere to the Claims Handling Agreements’ terms and conditions and agreed service standards; handling or monitoring the referral of large claims outside of delegated authorities; ensuring appropriate information/documentation is available and internal claims records maintained; advising and updating reinsurers and management where appropriate; managing internal and external relationships; undertake due diligence on new opportunities.
KEY RESPONSIBILITIES
• Handle in an accurate and timely manner the referral of large and complex claims and claims falling within the referral criteria of each program; and subsequently monitoring these referred claims in closer detail.
• Report new claims and large loss movements to interested parties/reinsurers and management as required.
• Maintain the flow of information with the actuarial team to ensure all necessary detail is provided to assist with the establishment of claim specific IBNRs at quarter end.
• Oversee monthly analysis of claims performance of live programs with delegated authority and TPAs against expectations to ensure results are in line with forecasts.
• Undertake claims due diligence reviews on new opportunities, which will include UK and overseas travel as required.
• Follow up and resolve MGAs claims audits findings and actions with MGAs/TPAs, providing feedback to audit team.
• Assist the Compliance Manager with claim related complaints.
• Build and maintain relationships with external parties as applicable to each case.
• Review where required claims TPA’s contracts with external suppliers to ensure best rates and terms are in place.
SKILLS / KNOWLEDGE
• Strong technical knowledge and experience of claims. to include Financial Lines insurance claims is essential. These classes could include Directors & Officers, Professional Indemnity, Cyber, Political Risk, Contingency, ATE, Legal Expense.
• Exposure to claims in several European jurisdictions an advantage.
• Experience of delegated authorities/program management advantageous.
• Fluent in Italian or other European languages advantageous.
• Legal or CII Qualified advantageous